OUR VISION AND TARGET
When a package travel program is booked via a tour operator, the biggest part of the services chain is received in the destination of arrival. As a result of this fact we are aware of our big responsibility that we take on during giving the destination services for the guests of our tour operators. Feeling that responsibility, we are performing our maximum effort in order to provide full satisfaction of the guests. We dont just handle, we handle with intensive care. We know that the satisfied guests are the most important benefit for the consistency in growing the further operations. We aim to provide fidelity of the guests to their tour operator and welcome them again and again.
The travel market is so much competitive, so besides providing quality services we also support our tour operators by providing them best deals for low costs. Being integrated to many parts of travel business we create a synergy, and this sinergy gives us the strength to serve quality with a low cost. The competitive deals we provide for the tour operators help them increasing their sales resulting to have a strong position in the market.
We know our part, and we work hard on it !!!
SUPPORT FOR BEST ACCOMODATION DEALS
We support our tour operators to provide the best competitive conditions for their markets in a way such as :
* In back-to-back operations we get rates of the hotels and forward the rates directly to the contracted operators without adding any profit.We also make deals with the hotels to get the best rates possible ,especially on guarantee room blocking basis with advance pay. These deals are done upon request from tour operators.
* We assure the operators to inform about any hotel price updates which may occure to support increasing the sales of the hotels referring to the conjuncture of the seasonal terms.
* In some terms we support the sales of the tour operators by providing promotions such as giving free excursions.
DESTINATION SERVICES WITH PERFECTION
We provide all kind of handling services such as arranging transfers, customer assistance and excursions.
* For back-to-back operations, representative staff for the tour operator is employed in order to provide customer assistance with client's mother languages. Already we have got staff speaking English, German , Czech , Dutch, Polish , Russian and Scandinavian languages.
* The clients staying in the resorts are visited regularly to provide any kind of assistance. Clients can call our service numbers 24 hours 7 days.
* In any transport means we use air-conditioned fine vehicles all convenient to standards of Culture & Tourism Ministry of Turkey.
* In airports we locate experinced staff , so our operations are fast, smooth and care free.
* All the excursions are organised on our own, so we guarantee full customer satisfaction. In excursions professional guides are leading the groups. So we assure the clients get full information.
FLEXIBLE CONTRACTS AND CONDITIONS
The tour operators who are willing to co-operate with our company to arrange all kind of destination services are subject to sign a contract to determine the business conditions.
All the conditions such as financial obligations, operational charges, binding rules, special requirements, staff employment,.etc. are determined by the contracts.
As we make contracts with different tour operators, we know each tour operator sets different requirements and operational conditions in details. As a result we are flexible in negotiating the terms of contracts referring to the needs of the tour operators. We form the roadmaps together with our partner tour operators for the best possible co-operational process aiming to achieve optimum beneficial results for the parties.
OUR GUARANTEE
We assure the tour operators to treat their clients as our own clients.Since from meeting them at the airport ,till they fly back we handle all destination services with an high class quality. In the contracts we state our guarantee and accept the sanctions and compensations for any unexpected defects of our services.
